Help
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Account Settings
- I don't have a password to access the service?
- How do I delete all of my details from your service?
- How do I delete my account?
- How do I get a receipt or invoice?
- How do I change my password?
- How do I change my profile information?
Payments
- I cancelled my card, why are you still trying to take payment?
- How do I update my payment information?
- Can I get a refund on my subscription?
- When do I get charged each month?
- How secure are your payments?
- My payment failed, what do I do now?
Subscriptions & Trials
- I was previously subscribed but can no longer access the service?
- I subscribed through the website, but can't access the apps?
- My coupon code was rejected?
- I subscribed through the app, but can't access the website?
- Why was I charged £1 when I was on a free trial?
- How does the free trial work?
Service & Community
Watching
FAQ
- What features have been removed?
- Where are the videos I had downloaded to my mobile device?
- When do I get charged each month?
- Where can I access NextUp Comedy?
- How do I change my profile information?
- Can I suggest new features for the service?