Customers

FAQ

• NextUp Launching with Auth0
• What features have been removed?
• Where are the videos I had downloaded to my mobile device?
• When do I get charged each month?
• How do I change my profile information?
• Can I suggest new features for the service?

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Guest Tier

• How can I watch shows for free?

Account Settings

• I don't have a password to access the service?
• How do I delete all of my details from your service?
• How do I delete my account?
• How do I get a receipt or invoice?
• How do I change my password?
• How do I change my profile information?

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Payments

• I cancelled my card, why are you still trying to take payment?
• How do I update my payment information?
• When do I get charged each month?
• How secure are your payments?
• My payment failed, what do I do now?
• I have paid but can't access the service?

Memberships

• How do I redeem my discount code?
• I was previously subscribed but can no longer access the service?
• I subscribed through the website, but can't access the apps?
• My coupon code was rejected?
• I subscribed through the app, but can't access the website?
• Can I subscribe if I am under 18?

Service & Community

• How often is content added to the service?
• What can we expect in the future?
• Can I suggest new acts for NextUp?
• Can I suggest new features for the service?

Watching

• How do I watch videos on my Samsung TV?
• How do I watch videos on Amazon Fire TV?
• How do I watch videos on AppleTV?
• How do I watch videos on my Roku device?
• How do I download for offline viewing?
• How do I watch videos on my iOS device?

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